Let me terminate my Mio TV, please

If you look through SingTel FAQ, you'll find this.

How do I terminate my mio TV service?
For termination of mio TV service, please call our mio Hotline 1688. Hotline operating hours:    Daily, 8am - 10pm

However, don't waste your time calling their Hotline.

There is no phone option for termination in the first place. You will instead be put through their phone options maze where you'll probably get hold of the customer service in the end. If not, try your luck by calling again. And after wasting your time asking for details, the CSO will transfer you to instead to the termination department.

You will be serviced by another CSO who will try to persuade you to not terminate their service. They practically hard sell not just to get you to keep your Mio TV service, but everything under the red umbrella.

The best part is when in the end they will tell you that the actual termination will only take place when you return their set top box to one of the four SingPost branch. In other words, you do not need to waste your time calling their Hotline.

I do not know who came out with this brilliant idea to piss customers off because it works very well indeed.

Anyway the four SingPost branch, correct at the time I posted this, are

1. Paya Lebar
2. Killiney Road
3. Woodlands
4. Jurong Point